Water Fountain Maintenance
Maintenance is an important consideration when using water features and attention will enable the product to work effectively for many years. Not all fountains are maintained in the same manner. Being specific as possible on the techniques of caring for each line of fountain will ensure that you do not damage the item and use the techniques best researched for the particular water feature you have. The information below is recommended for the following water fountains:
We are continuously working to improve our maintenance instructions and decrease the amount of required maintenance for our water fountains. Please check for the most up to date instructions. We recommend that the water feature is shut down and completely drained every 6-8 weeks. Some features may need to be cleaned more frequently depending on the feature’s location and surroundings. Please follow the instructions below when cleaning your water feature. Remember to always us a soft, non-lint cloth and always go with the grain.
- For a wall fountain add 2-4 16oz bottles or for a floor fountain add 6-8 16oz bottles of ethanol or isopropyl alcohol to the water feature and run for 30 minutes, prior to shutting down the feature.
- Unplug all electrical connections, including Reverse Osmosis Water Purification System , and allow all the water to drain into the lower reservoir. You will need to use a wet vac to completely remove the water from the upper reservoir.
- Remove all water from the lower reservoir by either using a wet vac or sump pump or unscrewing the overflow standing pipe, a wet vac may still be needed to remove the remaining water.
- Pat dry all surfaces with a clean, non-lint cloth (e.g. clean paper towels or clean, untreated shami cloth).
- Detach the upper baffle(s), the pump(s), and ultraviolet sterilization chamber(s) and all flex tubing.
- Submerge the upper baffle(s) and all flex tubing in a bleach bath. The bleach bath should be a 1:10 ratio of bleach to water. The items should soak for a minimum of 2 hours, but are recommended to soak overnight.
- Using a virgin non-lint cloth or disposable paper towels soaked in ethanol or isopropyl alcohol, carefully wipe:
- All surfaces of the pump(s) and ultraviolet sterilization chamber(s).
- All interior upper and lower reservoir surfaces.
- All feature face surfaces that have constant water contact.
- Allow all residual alcohol to evaporate. The unit should dry for 2 hours minimum, but is recommended to dry overnight.
- Remove baffle(s) and flex tubing from bleach bath and flush with large amounts of clean water , dislodging any accumulated biofilm or particulate matter.
- Reinstall all components. Do not plug-in pump(s) and ultraviolet sterilization chamber(s).
- Refill unit with reagent grade distilled water, or reattach standpipe and allow Autofill system to fill the feature by plugging the solenoid valve directly into the outlet.
- Once the unit is filled, plug in the pump(s) and the ultraviolet sterilization chamber(s). If necessary, plug the solenoid valve back into the timer.
For best performance and longest run-time between cleaning:
DO NOT USE LOCAL TAP WATER - DO NOT ADD CHEMICALS TO THE WATER, OUTSIDE OF THE ALCOHOL LISTED ABOVE. DOING SO WILL VOID THE WATER FEATURE’S WARRANTY.
DO NOT USE HOUSEHOLD CLEANING PRODUCTS, SOAPS, OTHER SURFACE ACTIVE AGENTS OR STAINLESS STEEL CLEANER ON THE FACE OR INSIDE THE RESERVOIRS.
DO NOT USE ANY HARSH ABRASIVES ON YOUR FEATURE - DO NOT USE AMMONIA CONTAINING PRODUCTS (COMMON GLASS/SURFACE CLEANERS) OR CORROSION INHIBITORS OF ANY KIND.
Notes and Precautions
The reagent grade alcohols recommended to clean our water features – ethanol or isopropyl alcohol – are readily available in many paint supply, full service drug and hardware stores. When using these reagents in a cleaning capacity, ensure there is proper ventilation (fans, windows, HVAC vents, etc.), wear gloves and safety goggles, and keep ignition/heat sources away from the cleaning operation (no smoking and no local space heaters). Do not clean with alcohol in confined spaces; move feature to a ventilated area, if possible, or setup additional ventilation in the space (e.g. fans, windows, etc.)
- The feature is plugged in and little or no water is flowing over the face.
- Check to see if the pump is running. If the pump does not start call for replacement instructions.
- Make sure the gate valve is open.
- Check the water lines to make sure they are not pinched or kinked.
- Check the feature’s water level.
- Water is flowing down one side and not the other.
- The feature’s tower is not leveled properly, level the tower by adjusting the leveling screws located in the lower reservoir.
- Water is not flowing down either side of the feature or there are other areas that the water is not touching.
- Run your finger or Scotch-Brite across the very top of the face of the waterfall.
- You may also gently rub the Scotch-Brite along the edge only of the face material to guide the water down the u