Corporate Address:
Exalted Fountains, Llc
311 Oak Street
Oakland, CA 94607 Usa
Email: Customer Service
Phone: 1.877.554.0123
Fax: 1.866.417.8749
Mon-Fri 9-6, Sat -Sun 10-5 Pst
*Please contact us before shipping for warehouse address.
We Accept
   
To use a check, postal money order, or gift certificate please order by phone.
Deliveries
Complimentary Shipping - All items delivered within the mainland United States are shipped free of charge. For other locations, including Alaska and Hawaii, please contact us for a shipping quote. The free shipping has no hidden fees and includes all the extra services needed with delivery of large items. These extra services include lift gates to remove the item from the truck for locations without a loading dock, the setting of delivery appointments, and inside delivery assistance on some items (inside delivery must be requested with your order).
Delivery Information - In most cases for truck deliveries you will be contacted by the carrier at the phone number on your order to schedule a delivery appointment. Important: For truck delivered items check for damage immediately in front of driver. Open the crate and inspect your fountain for damage before signing off for a successful delivery. If you find any damage indicate this on the bill of lading and the shipment should be refused on the spot so it can be returned to us. For common carrier deliveries (UPS, FedEx, DHL) any damage must be reported immediately to us, but no longer then two days to ensure a claim can be filed successfully.
Custom Engraving and Logos
Here are some examples of custom fountains to give you an idea of our logo capabilities and to help you come up with your own custom design. We can sandblast logos into the slate and leave it natural, or fill it in with colors. We can also put the images of your choice directly into the internal structure of ceramic tiles producing your own art fountain. Please send us your logo or artwork along with the fountain you are interested in. After we receive the artwork we will send a price quote to you. If you choose to proceed we will then construct a proof detailing the placement and sizing of the logo on your fountain which we will ask you to approve (or make modifications to) before manufacturing begins.
Returns
Returns will be accepted within 30 days subject to the following fees. These fees are the shipping amount we pay to initially deliver it to you, a restocking fee of 15% on items priced over $250, and the cost of the return shipping. If requesting a refund please contact us in writing through our contact email address or by fax with your order details. We will then reply with return instructions including a return authorization number and return address. Returned items must have prior authorization or the delivery may be refused. Returned products need to be unused and sent back as you received them to ensure tht a refund can be issued. Logo, personalized, and made to order fountains are not returnable.
Product Information
Detailed product information can be accessed by downloading files located on the product information pages. The product you receive may vary in exact texture and coloring in materials used due to the handcrafted nature and natural materials used with many of our products.
Website Security
Online purchases are protected by Thawte Secure Sockets Layer Protocol (SSL) and 128-bit encryption and Hacker Safe. These safeguards will activate on the final payment screenof the shopping cart protecting all financial information.
Gift Certificates
Gift certificates can be purchased in any amount by contacting the customer service number listed above.
Privacy Policy
When placing a purchase or contacting us we will never sell or disclose the information you provide except for what is required to process your payment and deliver your item. We do not sell customer information to third parties.
    
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