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    Fountains » About Us

Address

Exalted Fountains, Llc
311 Oak Street
Oakland, CA 94607
(by appointment only)
*Please contact us before shipping.

Email: Customer Service
Phone: 1.877.554.0123
Fax: 1.866.417.8749
M-F 9-6, Sat & Sun 10-5 PST

One of Our Original Prototype Fountains

Clearance Fountains

We have a selection of fountains with cosmetic imperfections which cannot be sold as new.

Clearance Inventory

Above is the current clearance inventory link with pictures and prices, subject to availability. These are sold "as is", all sales are final. If you can call us with the number on the card we will know which one you like. The price includes the face material of your choice, there is an additional standard upcharge for marble. The price listed includes shipping.

Deliveries

Complimentary Shipping - Items indicating complimentary shipping which are delivered within the mainland United States are shipped free of charge. For other delivery locations, including Alaska and Hawaii, as well as heavier garden fountains, please contact us for a shipping quote. The free shipping has no hidden fees and includes all the extra services needed with delivery of large items. These extra services include lift gates to remove the item from the truck for locations without a loading dock, the setting of delivery appointments, and inside delivery assistance on some items (inside delivery must be requested prior to ordering since it is not always available).

Delivery Information - In most cases for truck deliveries you will be contacted by the carrier at the phone number on your order to schedule a delivery appointment. Important: For truck delivered items check for damage immediately in front of driver. Open the crate and inspect your fountain for damage before signing off for a successful delivery. If you find any damage indicate this on the bill of lading and the shipment should be refused on the spot so it can be returned to us. For common carrier deliveries (UPS, FedEx, DHL) any damage must be reported immediately to us, but no longer then two days to ensure a claim can be filed successfully.

Custom Engraving and Logos

Here are some examples of custom fountains to give you an idea of our logo capabilities and to help you come up with your own custom design. We can sandblast logos into the slate and leave it natural, or fill it in with colors. We can also put the images of your choice directly into the internal structure of ceramic tiles producing your own art fountain. Please send us your logo or artwork along with the fountain you are interested in. After we receive the artwork we will send a price quote to you. If you choose to proceed we will then construct a proof detailing the placement and sizing of the logo on your fountain which we will ask you to approve (or make modifications to) before manufacturing begins.

Returns

*Please contact us before shipping.

Returns will be accepted within 30 days subject to the following fees. These fees are the shipping amount we pay to initially deliver it to you, a restocking fee of 15% on items priced over $250, and the cost of the return shipping. If requesting a refund please contact us in writing through our contact email address or by fax with your order details. We will then reply with return instructions including a return authorization number and return address. Returned items must have prior authorization or the delivery may be refused. Returned products need to be unused and sent back as you received them to ensure that a refund can be issued. Logo, personalized, and made to order fountains are not returnable.

Product Information

Detailed product information can be accessed by downloading files located on the product information pages. The product you receive may vary in exact texture and coloring in materials used due to the handcrafted nature and natural materials used with many of our products.

Website Security

Online purchases are protected by Thawte Secure Sockets Layer Protocol (SSL) and 128-bit encryption and Hacker Safe. These safeguards will activate on the final payment screen of the shopping cart protecting all financial information.

Gift Certificates

Gift certificates can be purchased in any amount by contacting the customer service number listed above.